Jak Computer will accept for return or exchange a product in its original condition and packaging that has not been used if it is defective.
Should you wish to return a product that is NOT defective or damaged, or that you discovered to be unsuitable. let our customer service team know within 3 working days and we will gladly collect and provide you with a refund to the amount it was purchased at, minus a restocking fee of 25% of the purchase price and handling fees, provided the product is in its original condition and original packaging and has not been opened or used in any way.
Please check all products delivered to you and do NOT accept delivery of any visibly damaged product.
We guarantee one full year warranty on any purchase, except for the laptop’s battery, for which we guarantee a full three months warranty, and the laptop charger on which we do not offer any warranty.
If the warranty sticker has been removed in any way, we will reject the warranty process.
Once you’ve made a purchase, the item is not our responsibility hence if ruptured or broken, we are not responsible for the damages.