FAQ
JAK Computer: Frequently Asked Questions
Find quick answers to common questions about shopping, warranties, tracking orders, and delivery services at JAK Computer. Our goal is to provide a seamless technical shopping experience for our customers across Lebanon. If you have a specific hardware question or need setup assistance, our technical team at the Beirut Zarif branch is always ready to help.
Orders, Shipping, and Tracking
We prioritize fast and secure handling for all your premium tech investments. Once your order leaves our facility, we issue a dedicated tracking link directly to your registered email address. This allows you to monitor your hardware shipment in real time as it moves toward your destination. If you need to modify your shipping address or cancel a purchase, please submit a request before the order status updates to processed.
Our delivery network provides reliable coverage to all Lebanese governorates, ensuring safe transit for high-end AI laptops and delicate computing gear. In rare instances where an order is canceled by our team, it is typically due to strict local inventory limits, sudden stock depletion, or critical pricing errors on global components. For maximum security, our verification department may also halt transactions requiring additional identification to prevent credit fraud.
Returns, Warranties, and Support
To maintain a high standard of quality control, we require valid proof of defect—such as clear photos or video demonstrations—before initializing any hardware replacement or refund request. This policy ensures our engineering team can accurately diagnose the issue. Most components and major laptop brands in our inventory carry a solid local or manufacturer warranty, giving you complete peace of mind when upgrading your digital workspace.
Orders & Purchases
Everything you need to know about Jakcomputer’s policies, billing and account.
Where is my order?
Please see our Orders & Tracking section above! We provide 1–2 business day delivery for Beirut and 3–5 business days for other regions. Our team or courier partner will contact you directly via WhatsApp or phone call to coordinate arrival.
How do I cancel or edit an order?
If you changed your mind or noticed a mistake in your order details, please let us know as fast as possible:
• Best Method: Message us instantly on WhatsApp at +961 76 055 855 with your order name or number.
• Time Sensitivity: As long as your order hasn't been dispatched with our courier yet, we can modify items, adjust configurations, or cancel the request immediately with zero hassle.
Why was my order canceled?
We always do our best to fulfill every single request, but on rare occasions, an order might be canceled. The only common reasons include:
• Unreachable Contact Details: Our team tried to call or WhatsApp you to confirm your shipping details before dispatching the courier, but we were unable to reach you after multiple attempts.
• Listing Mistakes: There was a rare system error or accidental pricing glitch on the product page.
If an order ever needs to be adjusted or canceled, our team will reach out to you immediately via WhatsApp or phone call to explain the situation and help you sort it out.
Account
How do I reset my password?
Go to the signin page and click on the “Forgot password?” link. Enter your registered email address, and you’ll receive an email with a link to create a new password. Follow the link, set a new password, and you’ll be able to log in again.
How do I change my password?
To change your password on Jakcomputers, log in to your account, go to Account → Account Details, scroll down to the password section, enter your current password, then your new password, and click Save changes.
Is my personal information secure?
Yes, your personal information is secure. We use encryption, secure servers, and industry-standard security measures to protect your data.
Your details are only used to process orders and improve your shopping experience. You can read more about this in our legal policies.
Returns & Refunds
Do i have to show proof of product defect before requesting a refund?
If your product exhibits a manufacturing defect out of the box, we will resolve it immediately. To initiate a return assessment, please contact us on WhatsApp at +961 76 055 855 with your order number, along with a brief photo or short video demonstrating the issue.
Our tech support team will verify the case and guide you through the next steps for a replacement or official brand service center alignment under your 1 to 2-year agent warranty.
What is return policy?
Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously.
To view our return policy please click here.
Shipping & Tracking
How do I change my delivery address?
If you need to change your delivery location, please contact us immediately on WhatsApp at +961 76 055 855.
• Before dispatch: We can easily update your address details instantly.
• After dispatch: If the package is already with our courier partner, we will coordinate directly with them to route the delivery to your new address.
My order hasn't arrived yet. Where is it?
Our delivery times are generally 1–2 business days for Beirut and suburbs, and 3–5 business days for other regions.
• Delivery Coordination: A representative from our courier partner or our team will call or message you via WhatsApp to confirm your location and set a delivery time slot before arrival.
• Status Check: If your expected delivery timeline has passed, just drop us a message on WhatsApp with your order details, and we will track it down instantly.
Why can't you deliver to my area?
Yes, we deliver across all regions of Lebanon. From major cities to more remote towns and villages, our courier network covers the entire country. If you have a specific or complex address, simply drop us a pinpoint location on WhatsApp after placing your order so we can pass it directly to the driver.
Fees & billing
Do you accept Cash upon Delivery?
Yes, absolutely. We accept Cash on Delivery (COD) as a standard payment option for all orders delivered across Lebanon. You can simply select this option at checkout and pay the courier in cash USD when your package arrives.
Do you charge any additional fees or taxes?
All order subtotals are subject to the standard Lebanese Value Added Tax.
- VAT: A 11% VAT is calculated and added automatically to your total during the checkout stage.
- Delivery Fees: Depending on your exact delivery location in Lebanon, a standard delivery charge from our courier partner will also be added at checkout.
Do you provide invoices or receipts?
Yes, we do. As soon as your order is confirmed, a proforma invoice containing your full order details, item breakdown, VAT allocation, and final price will be automatically emailed to you. A physical official invoice or receipt will also accompany your package upon delivery.
Other
Can i contact customer service if i need a professional opinion on what laptop i should buy?
Yes, absolutely! Our tech experts are here to help you find the perfect setup for your budget and needs. Whether you need a laptop for gaming, programming, school, or office work, feel free to reach out to us for a personalized recommendation.
Where can I get more information?
You can reach our customer support team directly for any specific inquiries, custom builds, or order updates:
• WhatsApp / Call: +961 76 055 855
• Email: info@jakcomputer.com
• Live Chat: Click the chat bubble icon at the bottom corner of your screen to chat with us instantly.
Where can I view store locations and hours?
You can visit our showroom or drop by to pick up an order directly:
• Showroom Location: Zarif, Beirut (near Mar Elias Street).
• Opening Hours:
• Monday to Friday: 9:00 AM – 5:00 PM
• Saturday: 9:00 AM – 2:00 PM
• Sunday: Closed